Terms of Service

EazyFit is an 18+ service at launch. By creating or accepting an account you confirm that you are at least 18 and have capacity to enter these Terms.

A PT account is for one individual personal trainer and that PT's own clients. If you use EazyFit for your PT business, you confirm you are authorised to bind that business to these Terms, the PT Platform Agreement and, where relevant, the Data Processing Addendum.

EazyFit provides software for client management, programming, nutrition and progress tracking, messaging, appointments, communities, payments and related coaching workflows. EazyFit is not the personal trainer, coach, medical provider or employer of a trainer using the platform.

Features may change as the service develops. Material changes that affect paid services, privacy, security or legal rights will be communicated through an appropriate account notice and, where appropriate, email before or when the change takes effect. A material legal change may require fresh acceptance before continued use.

A personal trainer may pay EazyFit for a platform tier. Before checkout, the plan price, billing interval, trial (if any), client limit and applicable discount are shown. Unless cancelled, a recurring plan renews at the disclosed recurring price after any trial or time-limited discount.

You can cancel platform renewal using the billing controls made available in EazyFit. Cancellation does not remove rights you already have under applicable consumer law. Direct Admin-granted comps are different from Stripe-backed discounts: a no-card Admin comp does not silently restart charging when it expires.

Client coaching payments are separate from the trainer's EazyFit platform subscription. Where a trainer sells coaching, programmes, session packs, services or other products through EazyFit, the trainer is responsible for the service description, suitability, pricing, consumer information, delivery, cancellation and refund obligations that apply to that trainer-client contract.

Payments are processed using the PT's connected Stripe account where enabled. EazyFit does not store full card or bank-account details. Stripe processing fees may apply. EazyFit currently takes no commission from trainer-owned client payments unless a future commercial term is expressly disclosed and accepted.

A trainer may waive a client's coaching charge. A comped client remains an active client and still uses one client seat on the trainer's EazyFit tier.

Keep your login credentials confidential and use accurate account information. You are responsible for activity performed through your account unless caused by EazyFit's failure to use reasonable security controls.

One login may hold multiple independent roles, such as platform staff, PT and client. A client may also have separate coaching relationships with more than one independent PT. Each PT relationship remains isolated to that PT's coaching account and does not automatically grant another PT access to its programmes, messages, appointments, notes or other coaching data.

Trainers are responsible for obtaining and maintaining appropriate professional qualifications, insurance, privacy information, consents and lawful bases for the coaching services they provide and for coaching information they decide to request, enter or use in EazyFit. This includes information a client sends to the trainer through private messaging.

EazyFit is not a clinical record system. Trainers must not ask clients to upload or store medical records, diagnostic reports, prescriptions, medication lists, laboratory/test results or treatment histories in EazyFit. Trainers should collect only coaching information reasonably necessary for the service they provide and must delete or stop using unnecessary sensitive information where their legal obligations require it.

Trainers must not present EazyFit-generated or AI-assisted material as a medical diagnosis or substitute for professional medical care. Trainers remain responsible for reviewing programmes, nutrition guidance and client instructions before using them.

You must follow the Acceptable Use & Safety Policy. Do not use EazyFit for illegal activity, harassment, threats, exploitation, fraud, dangerous instructions, sexual content involving minors, or content that infringes another person's rights.

EazyFit may restrict, remove or preserve content, suspend accounts and cooperate with lawful authorities where reasonably necessary to enforce these Terms, protect users, comply with law or investigate safety issues.

You keep ownership of content you lawfully upload. You grant EazyFit a limited licence to host, copy, process and display that content only as necessary to provide, secure and improve the service and comply with law.

EazyFit branding, platform software and platform-owned materials remain the property of their respective owners. Do not copy, reverse engineer or misuse them except where law expressly permits it.

We aim to provide a reliable service but do not promise uninterrupted availability. Stripe, Google and other integrations have their own service terms and availability.

AI-assisted outputs can be incomplete or wrong. They are tools for review, not guarantees of fitness, medical, nutritional, legal or financial accuracy.

We may suspend access for security, non-payment, serious misuse, legal requirements or material breach. Where appropriate we will give notice and a reasonable opportunity to remedy the issue.

You can request account deletion through the account controls. Some finance, security, dispute and audit records may be retained where necessary for legal obligations, establishment or defence of legal claims, fraud prevention or other lawful purposes described in the Privacy Notice.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation, or limits a consumer's mandatory statutory rights.

To the extent permitted by law, EazyFit is responsible for the software service it provides, not for independent coaching decisions, trainer-client disputes, user content or losses caused by third-party services outside EazyFit's reasonable control.

We may update these Terms for legal, security or product reasons. Material changes use a new version and users may be asked to accept them again. We keep a record of account notices and acceptance events so important changes are not dependent on an email being opened.

Administrative communications about account security, payment failures, service interruptions, appointments, legal/privacy changes and similar service matters are kept factual and separate from optional marketing. Marketing preferences do not prevent communications that are reasonably necessary to administer the service, meet legal obligations or protect users.

Complaints can be submitted through Contact or Help & Support. These Terms are governed by the law applicable to the EazyFit legal operator, while consumers retain any mandatory rights and jurisdiction protections that apply to them.